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VR2 Customer
Service Skills
TRAINING MODULE THEORY
- The importance of effective communication.
- Different forms of communication used within the Recovery Industry
- Creating a positive impression of yourself and your company
- Identification of potentially dissatisfied customers
- Identification of the different types of customers and their needs
PRACTICAL SKILL INSTRUCTION
- Demonstrate through role playing the skills learned
VR2 CUSTOMER SERVICE SKILLS
The VR2 Module deals with the delivery of customer service in an effective and professional manner. the need to develop a positive working relationship with both the customer and colleagues and the need for early recognition of the customer’s needs.
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